Refund and Returns Policy

We offer a 30-day money-back guarantee for our Chinese herbal soup. If for any reason you are not satisfied with your purchase, you may return it within 30 days for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@chineseherbalsoup.com

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chineseherbalsoup.com

Shipping costs are non-refundable. If you are returning your order from Hawaii or Alaska, you will be responsible for the additional shipping costs associated with shipping to and from these locations. These costs will be shared with you and deducted from your final refund.

Contact us at info@chinesehebalsoup.com for questions related to refunds and returns.